What's Changing?

What’s happening to email in D2L?

Starting May 13, 2026, D2L email will become send-only. You’ll still be able to send emails using tools like Classlist or Compose Email, but you’ll receive and reply to all emails in your LCC Outlook account, not in D2L.

Why is LCC making this change?

To reduce confusion and improve communication, especially for students. Right now, students are expected to check both D2L and Gmail, and faculty are expected to check both D2L and Outlook. By moving all replies and incoming messages to Gmail for students and Outlook for faculty, everything’s in one place, making it easier to keep track.

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What Do I Need to Do?

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Why should I forward my D2L email to Outlook now?

On May 13, 2026, D2L will become send-only, and you will no longer receive emails there. Setting up forwarding now ensures your incoming D2L messages are automatically saved in Outlook for the next year, helping preserve communication records during the transition.

What if I already have D2L email forwarding set up?

If you’re currently forwarding your D2L emails outside of D2L (e.g., to Outlook), you're all set, no need to change anything.

What happens to my existing D2L emails after May 2026?

All emails stored in your D2L inbox, custom folders, and trash will be permanently deleted. Neither eLearning nor ITS will be able to recover them. If you wish to keep any messages, forward them manually to your Outlook account before the deadline.

How will Replacement Strings work with Email after May 2026?

Replacement Strings will no longer work in messages sent from D2L email.  This does not impact messages sent from Intelligent Agents used in a course. 

How do I access instructions for setting up forwarding my D2L email?

For step-by-step instructions, visit Email Forwarding in D2L or view the Email Forwarding in D2L video .

What if a student has a complaint about their grades, and a faculty member might have to retrieve past email correspondence?

The student grade complaint process must be initiated within 45 days after the semester ends and would be completed within approximately another 45 days (as per Academic Affairs at the 7/18/25 Academic Senate meeting).

It is highly recommended to manually save important emails in your D2L inbox, custom folders, or trash before May 13, 2026 by forwarding emails to your LCC Outlook account. All your Sent Mail will remain in D2L.

Why send email from D2L vs Outlook?

Why should I still use D2L to send emails after May 2026?

  • It automatically includes the course title and CRN in subject lines.
  • It uses the up-to-date Classlist (linked to Banner), ensuring emails go to the right students.

These features streamline communication, especially across multiple courses or sections.

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Do I have to use D2L to send course emails?

No, you have the ability to compose and send messages from either Outlook or D2L. However, D2L offers the advantage of automatically including the course title and CRN in the subject line, making it easier to identify the course that email pertains to. Also, D2L is integrated with Banner, it always reflects your most current Classlist, so if you use D2L, you’ll have access to the most up-to-date roster for contacting students.

What email system will I be using to receive and reply to students?

All incoming email from students will go to your LCC Outlook account. After the initial message sent through D2L, any replies from students will come from their LCC Gmail and be in your Outlook Inbox.

Can I organize incoming student emails in Outlook?

Yes. You can create folders or rules in Outlook to sort student emails. For best results, ask students to send emails from D2L or include the course title and CRN in the subject line so rules apply correctly.

What happens if a student replies without including the CRN?

If your Outlook rule depends on the CRN in the subject line and it's missing, the email will appear in your general inbox rather than a designated folder. Encourage students to use the Classlist tool or include course identifiers in the subject line.

How will D2L quicklinks in emails work?

There will be no change to using D2L Quicklinks in email.  Quicklinks will continue to work as normal in email.

What if I used to embed Kaltura videos in D2L Email for my students?

Instructors can still include a Kaltura video in an email through Outlook, by using a link from Kaltura MediaSpace instead of embedding the video. Please visit the How To Share a Kaltura Video Link That Does not Require the Viewer to Login article in 5Star Service Center for instructions on how to generate a link to a Kaltura video.

Why do faculty/staff use Outlook for email and students use Gmail? 

Historically, this has been related to features, costs, and separation of roles. ITS has discussed the consolidation and is a future possibility (as per Information Technology Services at the 7/18/25 Academic Senate meeting).

Still Have Questions?

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Where can I get more help or training for sending email from D2L?

Where can I get help or find more info for using Outlook at LCC?

Contact the LCC Help Desk for assistance with using Outlook at LCC.